These Terms and Conditions govern the rental of properties through our website (the “Platform”). By making a reservation and renting an apartment via the Platform, you agree to be legally bound by these Terms and Conditions. Please read them carefully before making a booking.
If you do not agree to these Terms and Conditions, you must not use our services.
For any clarifications regarding these Terms, please contact us. Our contact details are available on the Contact Information page.
1. Rental Agreement and Occupancy
This agreement formalizes the rental arrangement between the Tenant and the Landlord. It is binding and pertains to the specific property and its listed amenities. The property may accommodate no more than the number of persons stated in the agreement or as listed on our website, unless otherwise agreed in writing.
2. Pets
Where permitted, a maximum of one pet is allowed unless otherwise agreed in writing. The Tenant is liable for any damage caused by the pet to the property or its contents. The Landlord shall determine the extent of the damage.
Please note that the cleaning fee is doubled for reservations involving a pet.
3. Smoking Policy
Smoking is strictly prohibited indoors. It is permitted only in designated outdoor areas (e.g., glazed balconies or porches with interior doors closed and exterior windows open). Any violation of this policy will result in the Tenant being liable for all cleaning costs and any damage or odors caused to furniture or fixtures, as determined by the Landlord.
4. Cleaning Obligations
A final cleaning service is mandatory for all rentals, with the fee specified on the property’s presentation page.
The Tenant is responsible for maintaining cleanliness during the rental period and must leave the property in a tidy condition upon departure. The Tenant must supply and pay for all necessary cleaning products and is obligated to clean all appliances used (including coffee makers, dishwashers, grills, ovens, etc.).
Failure to comply will result in the deduction of any additional cleaning costs from the security deposit.
Final cleaning includes washing one set of bed linen and towels per person, cleaning sanitary facilities, vacuuming, and wiping surfaces and floors. It does not include dishwashing or removal of garbage and food.
If extra beds are used, the final cleaning fee increases by €10.
Special cleaning services are charged at €25 per hour plus additional laundry expenses for items such as carpets, mattresses, and curtains.
5. Liability for Damages
The Tenant is responsible for all damages, breakages, or loss of property occurring during the rental period. All incidents must be reported immediately to the Landlord’s representative.
Damages will be repaired within a reasonable time frame, and unreported damages will result in corresponding deductions from the security deposit or further legal recovery as necessary.
The Landlord is not responsible for insuring the Tenant or their personal property during the rental.
6. Reservation Fee and Security Deposit
For rentals shorter than two months, the reservation fee is 23% of the total rental cost. For rentals of two months or longer, it is equivalent to one month’s rent.
A portion of the reservation fee (€300) serves as a security deposit, refundable within two weeks of the rental’s conclusion, subject to a satisfactory inspection.
7. Airport Transfers
Airport transfers are available at €70 per trip; night transfers (between 22:00 and 06:00) are €100 per trip.
Each vehicle accommodates up to seven passengers and may carry other guests. Payment is made directly to the driver at €70 per apartment.
8. Payment Terms
The reservation fee is due immediately upon booking. The balance must be paid no later than 30 days prior to the rental start date.
For bookings made within 30 days of the start date, full payment is required at the time of booking.
For rentals of three months or longer, rent is payable monthly in advance, and electricity is billed monthly based on meter readings, which the Tenant must record.
Final cleaning and inspection are included in the total rental price.
9. Complaints
Any discrepancies or deficiencies must be reported immediately to the Landlord’s representative. This includes any shortcomings in cleanliness.
10. Cancellations
For cancellations made less than six months before the start date, all paid amounts are non-refundable.
No COVID-19 or similar cancellation exceptions apply. Tenants are advised to secure travel insurance to cover unforeseen events, including illness and cancellations.
11. Internet, Computer, and Smart TV
Internet access is available via Wi-Fi and wired connections (RJ45). Necessary login credentials will be provided.
Connection setup assistance is available from TorreTeam at current rates.
TorreTeam and the Landlord are not responsible for service interruptions but will report faults to the provider.
Improper use or resetting of the router will result in charges per the service provider’s price list.
Instruction or servicing of in-house computers or Smart TVs is not included.
The Tenant must ensure the internet connection is not used for illegal activities.
12. Common Areas
TorreTeam and the Landlord are not responsible for the maintenance or condition of communal areas (e.g., pools, stairwells, elevators, gardens) or for any renovations therein.
TorreTeam will relay any issues to the relevant authorities as necessary.
13. General Terms and Rental Practices
- Rental start days are flexible.
- Minimum rental period is one week; maximum is eleven months.
- Check-in is from 16:00 on the start date.
- Check-out is by 10:00 on the final day.
Alternate arrangements must be made in writing and incur an additional fee of €50.
If check-in is required between 22:00 and 06:00, an escorted check-in service is available for €75.
Keys may be collected free of charge from the office security locker by prior arrangement.
Night-time airport transfer includes night-time check-in without extra fees (limited availability).
The property must be returned in the same condition as at check-in.
Any damage will be deducted from the security deposit, along with labor costs. If damages exceed the deposit, the balance will be collected separately.
If the Tenant rearranges furniture, it must be restored to its original placement before departure.
Keys must never be left in the interior lock.
If keys are locked inside, only an authorized locksmith can access the property at the Tenant’s expense.
Awnings and parasols must be closed after use.
Lost keys incur a €50 fee plus lock replacement costs starting from €100.
Lockout services are charged €50 during weekdays (8:00–20:00) and €100 at other times.
Properties are rented for temporary use only (“arrendamiento para uso distinto de vivienda”). Tenants may not change their official address to the rental property without prior written consent.
Subletting and permanent alterations (e.g., installing hooks or fixtures) are prohibited without written approval.
The Landlord’s representative has the right to access the property for meter readings, inspections, or similar purposes with at least 3 days’ notice, except in emergencies.
Failure to attend a scheduled inspection appointment will result in the forfeiture of the security deposit.
The Tenant must ventilate the property daily to prevent moisture and poor air quality.
The Tenant must comply with the care instructions provided in the “Tenant Information Package.”
Business activities are strictly prohibited within the property.
The Tenant must have sufficient proficiency in the Finnish language to understand the terms of the rental agreement and related instructions.
